Return, Exchange, and Refund Policy

Last updated: July 14, 2026

1. Overview

Braveni is an online retail store offering selected fashion and lifestyle products.

Orders may be processed and shipped by international fulfillment partners, depending on product availability and the delivery destination.

This policy applies to purchases made directly through the Braveni website.

Nothing in this policy excludes, restricts, or replaces any mandatory consumer rights that apply under the laws of the customer’s country, state, or place of delivery. If applicable law provides greater protection or requires a shorter processing period, the applicable law will prevail.

2. 14-Day Return Policy

Braveni offers a 14-calendar-day return period.

Customers have 14 calendar days from the confirmed delivery date to notify Braveni that they wish to return an eligible product.

A return may be requested when:

The customer changes their mind;

The product is defective or damaged;

The customer receives an incorrect product;

The product is materially different from its description or images;

The product is incomplete or has missing components;

The product does not function as reasonably expected.

The 14-day change-of-mind return period does not limit mandatory rights relating to defective, damaged, incorrect, incomplete, or non-conforming products.

3. United States Customers

For orders delivered in the United States, Braveni’s 14-day return policy is a voluntary commercial benefit offered in addition to any mandatory consumer rights available under applicable federal or state law.

The conditions for returns, return shipping costs, exchanges, refund methods, and refund processing periods are described in this policy.

Braveni will ship orders within the timeframe stated at checkout or in the Shipping Policy.

If Braveni cannot ship an order within the promised timeframe, the customer will be notified and given the option to:

Accept a revised shipping timeframe; or

Cancel the affected unshipped order and receive a full refund.

If no shipping timeframe is stated, Braveni will ship the order within 30 days, unless another period is permitted or required by applicable law.

4. European Union Right of Withdrawal

Customers receiving an order in a European Union member country have the right to withdraw from an eligible online purchase within 14 calendar days after receiving the product, without providing a reason.

To exercise this right, the customer must send a clear withdrawal request to:

contact@braveni.com

The request must be sent before the 14-day withdrawal period expires.

Customers may use the model withdrawal form included at the end of this policy, but its use is not mandatory. Any clear statement communicating the decision to withdraw is sufficient.

After notifying Braveni, the customer must return the product within 14 calendar days, following the instructions provided by our customer support team.

For eligible European Union withdrawals:

The product purchase price will be refunded;

The cost of the least expensive standard delivery option offered at checkout will be refunded where required by applicable law;

Additional costs paid for express, expedited, or upgraded delivery will not be refunded beyond the standard delivery amount;

Braveni may withhold the refund until the returned product is received or the customer provides evidence that it was shipped, whichever occurs first.

The European Union right of withdrawal does not affect mandatory rights that apply when a product is defective, damaged, incorrect, incomplete, or not as advertised.

5. European Union Legal Guarantee

Products delivered to consumers in the European Union are covered by the applicable mandatory legal guarantee of conformity.

Under European Union consumer protection rules, customers generally have a minimum two-year legal guarantee when products:

Are defective;

Do not match their description;

Do not have the advertised qualities or functionality;

Are not fit for their normal or stated purpose;

Do not function as reasonably expected.

Repair or replacement will normally be offered first, without charge, where required by applicable law.

A price reduction, partial refund, or full refund may apply when repair or replacement:

Is impossible;

Would be disproportionate;

Is not completed within a reasonable time;

Causes significant inconvenience to the customer;

Does not successfully resolve the problem.

The appropriate remedy will depend on the nature and severity of the issue and the requirements of the law applicable in the customer’s country.

This legal guarantee is separate from and is not limited by Braveni’s 14-day change-of-mind return period.

6. Return Conditions

For a change-of-mind return, the product should be:

In substantially the same condition in which it was received;

Unworn or unused, except for reasonable handling necessary to inspect the product;

Returned with its original tags, accessories, manuals, parts, and components;

Returned in its original packaging where reasonably possible;

Accompanied by the order number or other proof of purchase.

Customers may reasonably inspect a product to determine its nature, characteristics, size, appearance, and basic functioning.

Where permitted by applicable law, Braveni may reduce the refund if the product has lost value because it was used or handled beyond what was reasonably necessary to inspect it.

Failure to retain the original packaging does not automatically eliminate mandatory consumer rights.

These conditions do not prevent customers from submitting claims involving defective, damaged, incorrect, incomplete, or misrepresented products.

7. Non-Returnable Items

Subject to applicable law, the following items may not be returned because of a change of mind:

Perishable goods, including food, flowers, and plants;

Personalized, customized, or made-to-order products;

Sealed personal care, beauty, health, or hygiene products that have been opened after delivery and cannot be resold for health or hygiene reasons;

Hazardous materials;

Flammable liquids or gases;

Gift cards that have already been used;

Digital content where performance has begun after the customer expressly agreed to lose the applicable withdrawal right.

Products purchased on sale or with a promotional discount remain eligible under this policy unless a legally permitted restriction was clearly disclosed before purchase.

These exceptions do not exclude claims involving defective, damaged, incorrect, incomplete, or materially misrepresented products.

8. Defective, Damaged, Incorrect, or Misrepresented Products

Customers should inspect their orders after delivery.

If a product is defective, damaged, incorrect, incomplete, or materially different from its description, contact Braveni as soon as reasonably possible at:

contact@braveni.com

The request should include:

The order number;

A description of the issue;

Photographs or videos showing the problem, where reasonably possible;

Photographs of the external packaging and shipping label if the product arrived damaged.

After reviewing the request, Braveni will provide an appropriate solution in accordance with this policy and applicable law.

The available solution may include:

Repair;

Replacement;

Reshipment of missing components;

A price reduction;

Partial refund;

Full refund;

Another solution agreed with the customer.

The review may involve the manufacturer, supplier, carrier, or fulfillment partner. However, Braveni remains the customer’s point of contact for purchases made directly through the Braveni website.

When the claim is confirmed as valid, the customer will not be charged for reasonable return shipping, repair, replacement, or reshipment costs.

A delay in reporting an issue does not automatically eliminate mandatory consumer rights.

9. How to Request a Return

To request a return, exchange, or refund, contact:

contact@braveni.com

The request should include:

Order number;

Customer name;

Email address used for the purchase;

Product being returned;

Reason for the request;

Photographs or videos when reporting damage, defects, missing components, or an incorrect product.

Our customer support team will provide:

Confirmation that the request was received;

Return instructions;

The authorized return address;

A prepaid return shipping label or another approved return method, when applicable.

Customers must contact Braveni before sending a product so that the return can be directed to the correct location.

Products sent without following the provided instructions may experience delays in identification and processing.

Sending a product without prior instructions does not automatically eliminate mandatory consumer rights. However, where permitted by applicable law, customers may be responsible for additional costs or delays caused by sending the product to an incorrect or unauthorized address.

10. Return Shipping Costs

Braveni covers reasonable return shipping costs for eligible returns under this policy, including:

Defective products;

Damaged products;

Incorrect products;

Incomplete products;

Products materially different from their description;

Eligible change-of-mind returns requested within the 14-day return period.

The customer must use the prepaid return label or shipping method provided or approved by Braveni.

Shipping expenses arranged independently by the customer without prior authorization may not be reimbursed, except where reimbursement is required by applicable law.

In certain situations, Braveni may provide a replacement, price reduction, partial refund, or full refund without requiring the physical return of the product.

11. Return Shipping Deadline

After receiving the return instructions, the customer must send the product back within 14 calendar days.

The customer should retain the shipping receipt and tracking information until the return and refund have been completed.

If the customer cannot meet the return deadline, they should contact Braveni as soon as reasonably possible.

12. Exchanges

Exchange requests must be submitted within 14 calendar days after delivery.

Exchanges are subject to product, size, color, model, and variation availability.

Where a direct exchange is available, Braveni will provide the applicable return and replacement instructions.

If the replacement product costs more, the customer must pay the price difference;

If the replacement product costs less, the difference will be refunded;

If the requested replacement is unavailable, Braveni may offer an alternative product or a refund.

When a direct exchange is unavailable, the customer may return the original product for a refund and place a new order separately.

Nothing in this section limits any mandatory right to repair or replacement for defective or non-conforming products.

13. Refund Processing

Once the returned product is received, Braveni will inspect it and notify the customer of the refund status.

Approved refunds will generally be issued to the original payment method.

Braveni’s standard commercial refund processing period is up to 15 business days after the returned product is received and the refund is approved.

For purposes of this policy, business days are Monday through Friday, excluding public holidays observed by Braveni’s customer support operations.

However, if applicable law, payment network rules, financial regulations, or the original payment method require a shorter refund period, Braveni will comply with the shorter mandatory period.

For eligible European Union withdrawals, the refund will be processed no later than 14 calendar days after Braveni receives the customer’s withdrawal notice. Braveni may withhold the refund until the returned product is received or the customer provides evidence of return shipment, whichever occurs first.

For United States customers, Braveni will comply with any shorter refund processing period required by applicable federal or state law, payment network rules, financial regulations, or the original payment method.

After Braveni submits the refund, additional processing time may be required by the customer’s:

Bank;

Credit card company;

Payment provider;

Digital wallet;

Billing cycle.

Braveni does not control processing times imposed by banks, card issuers, or payment providers after the refund has been submitted.

14. Original Shipping Charges

For ordinary change-of-mind returns outside the European Union, original shipping charges are refundable only when expressly stated at checkout or required by applicable law.

For eligible European Union withdrawals, the cost of the least expensive standard delivery option offered at checkout will be refunded where required by applicable law.

Additional amounts paid for express, expedited, or upgraded delivery will not be refunded beyond the standard delivery amount.

Original shipping charges will be refunded when the return results from:

A defective product;

A damaged product;

An incorrect product;

An incomplete product;

A product materially different from its description;

An error attributable to Braveni or its fulfillment partners.

15. Late or Missing Refunds

If the customer receives confirmation that a refund was submitted but the funds have not appeared:

Check the bank account, credit card statement, or digital wallet again;

Contact the credit card company or payment provider;

Contact the bank regarding its processing timeframe;

Confirm whether the refund will appear in the next billing cycle.

If the refund still cannot be located, contact:

contact@braveni.com

Include the order number and the date of the refund confirmation.

16. Order Cancellation Before Shipment

To request cancellation before shipment, contact:

contact@braveni.com

Braveni will make reasonable efforts to cancel the order before it is processed or transferred to the fulfillment partner.

Cancellation cannot be guaranteed after an order has been:

Processed;

Packed;

Transferred to a fulfillment partner;

Transferred to the carrier;

Shipped.

If an order cannot be cancelled before shipment, the customer may request a return after delivery under this policy.

This section does not limit any mandatory right to cancel an unshipped order because of a shipping delay.

17. Shipping Delays

Braveni provides estimated processing and delivery periods during checkout or in its Shipping Policy.

If an order cannot be shipped within the promised timeframe, Braveni will notify the customer and, where required by applicable law, offer the option to:

Accept a revised shipping date; or

Cancel the affected unshipped order and receive a full refund.

If no shipping timeframe is stated for an order delivered in the United States, Braveni will ship the order within 30 days, unless another period is permitted or required by applicable law.

If the customer does not agree to a material shipping delay, they may cancel the affected unshipped order where required by applicable law.

18. Lost or Undelivered Packages

If a package is lost in transit or does not arrive within a reasonable period after the estimated delivery window, contact:

contact@braveni.com

Braveni will investigate the shipment with the carrier or fulfillment partner.

The investigation may require information from the customer, including confirmation of the shipping address and confirmation that the package was not received.

If the package is confirmed as lost or undeliverable for reasons not attributable to the customer, Braveni will offer:

A replacement; or

A full refund.

No additional shipping charge will apply when the delivery failure was not caused by incorrect or incomplete information provided by the customer.

19. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an error is identified after the order is placed, the customer should contact Braveni immediately at:

contact@braveni.com

Braveni will make reasonable efforts to correct the address before the order is processed or shipped.

Address changes cannot be guaranteed once the order has entered fulfillment or has been transferred to the carrier.

If delivery fails because the customer provided an incorrect or incomplete address, additional shipping charges may apply where permitted by applicable law.

This section does not apply when the delivery error was caused by Braveni, the fulfillment partner, or the carrier.

20. Refused or Unclaimed Deliveries

If a delivery is refused or remains unclaimed after reasonable delivery attempts, the package may be returned to the carrier, fulfillment partner, or sender.

Braveni will review the circumstances before determining the available resolution.

Depending on the circumstances and applicable law, Braveni may offer:

Reshipment;

A refund;

A refund minus reasonable additional shipping costs caused by the refusal or failure to collect the package.

No deduction will be made where the refusal resulted from:

A visibly damaged package;

An incorrect product;

A duplicate shipment;

Another error attributable to Braveni, its fulfillment partner, or the carrier.

21. Chargebacks and Payment Disputes

Customers are encouraged to contact Braveni before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

This request does not restrict the customer’s right to contact:

Their bank;

Their credit card issuer;

Their payment provider;

A consumer protection authority;

Another legally available dispute-resolution service.

22. Changes to This Policy

Braveni may update this policy to reflect operational, legal, regulatory, or business changes.

The policy in effect on the date of purchase will generally apply to that order, unless:

A later version provides more favorable conditions to the customer; or

Applicable law requires otherwise.

23. Contact Information

Business name: Braveni

Customer support email:
contact@braveni.com

Postal address for business correspondence:
1065 SW 8th St #2402
Miami, FL 33130
United States

The Miami address is used exclusively for business correspondence.

It is not a return address unless Braveni provides express written authorization.

Do not send returned products to this address without first receiving return instructions from Braveni.

Customer support hours:
Monday through Friday
9:00 AM to 6:00 PM, Miami Eastern Time

Messages received outside customer support hours will generally be reviewed on the next business day.

Model Withdrawal Form — European Union Customers

Complete and return this form only if you wish to withdraw from an eligible purchase. The use of this form is optional. You may also communicate your decision through any other clear statement.

To:
Braveni
Email: contact@braveni.com

I hereby notify Braveni that I wish to withdraw from my purchase of the following product or products:

Order number:

Product or products:

Order date:

Delivery date:

Customer name:

Customer address:

Customer email:

Date:

Customer signature:
Required only if this form is submitted on paper.