Shipping Policy

Do you ship internationally?

Yes. Braveni ships internationally to several countries, including the United States, Canada, Australia, New Zealand, and selected European countries.

We offer free standard shipping on all orders.

Order Processing Time

Orders are typically processed within 24 to 48 business hours, equivalent to 1–2 business days, after payment confirmation.

Orders are processed from Monday to Friday, excluding weekends and public holidays.

Once your order is shipped, you will receive a tracking number by e-mail, when available, so you can monitor your shipment.

Estimated Delivery Times

Estimated delivery times may vary depending on the destination country, product availability, customs clearance, carrier processing, and local delivery conditions.

Here are our estimated delivery times:

The estimated delivery times do not include potential delays caused by customs clearance. Orders shipped to the United States are not subject to import taxes. However, for other countries, any applicable import duties or local taxes are the responsibility of the customer.

Please note that delivery estimates do not include possible delays caused by customs clearance, local postal services, weather conditions, carrier disruptions, or other circumstances outside our control.

Shipping Origin

Orders are shipped internationally from our fulfillment partners’ facilities to customers worldwide.

Carriers

Orders are shipped using international logistics partners and carriers, which may include DHL, USPS, UPS, FedEx, or other reliable international shipping providers, depending on the destination and shipping method available.

Carrier selection is determined by our fulfillment partners and logistics network.

Tracking Information

After your order is shipped, you will receive a tracking number by e-mail, when available.

Tracking information may take a few days to update after the package has been shipped.

Customs, Duties & Taxes

Orders shipped to the United States are generally not subject to import taxes or customs duties.

For other countries, customers are responsible for any customs duties, import taxes, VAT, or local fees imposed by their country’s customs authorities. These charges are not included in the product price or shipping cost.

Partial Shipments

If your order includes multiple items, they may be shipped separately due to packaging, availability, or logistical reasons. In such cases, you may receive separate tracking numbers for each shipment, when available.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to the sender. Please contact us as soon as possible if you notice any error in your shipping address after placing an order.

Lost, Delayed, or Undelivered Packages

If your package is lost in transit or does not arrive within a reasonable timeframe beyond the estimated delivery window, please contact us at contact@braveni.com.

Once the issue is confirmed with the carrier or logistics partner, we will offer either a replacement or a full refund, at no additional cost to you.

Customer Support

If you have any questions or concerns about your shipment, please contact us:

Business name: Braveni

Business registration country: Brazil

Customer support:
E-mail: contact@braveni.com
Phone: +1 (646) 980-3722

Postal address for business correspondence:
1065 SW 8th St #2402
Miami, FL 33130
United States

Please note: Braveni is an online retail store. Our business registration country is Brazil. The address above is our postal address for business correspondence. Customer support is provided online through e-mail and our contact channels.

E-mail: contact@braveni.com

Phone: +1 (646) 980-3722

Customer Support Hours

Monday to Friday:
9:00 AM – 6:00 PM (EST – Eastern Standard Time)

Messages sent outside business hours will be answered on the next business day.