Returns, Exchanges & Refund Policy

About Braveni

Braveni is an online retail store focused on offering carefully selected fashion and lifestyle products through our website.

Orders are fulfilled through trusted international fulfillment partners to support product availability, quality control, and global delivery.

Customer satisfaction and transparency are important values of our business.

Return Window

Customers have 14 calendar days from the confirmed delivery date to request a return, exchange, or refund.

Eligible Reasons for Returns

You may request a return, exchange, or refund if:

- The item received is defective or damaged
- You received an incorrect item
- The product is significantly different from the description or images shown on our website
- You decide to return the item due to change of mind

Return Conditions

To be eligible for a return, items must be:

- Unused and in the same condition as received
- Returned in their original packaging
- Accompanied by the order number or proof of purchase

Return Authorization & Address

All returns must be authorized before being sent back.

To request a return, please contact us at contact@braveni.com with your order number and the reason for the return.

Once approved, our support team will provide:

- The authorized return address
- A prepaid return shipping label or clear return instructions

Please do not send items back without authorization, as unauthorized returns may not be eligible for a refund.

Return Shipping Costs

Braveni covers the cost of return shipping in all eligible cases, including:

- Defective or damaged items
- Incorrect items
- Change-of-mind returns

In certain situations, we may offer a replacement or full refund without requiring the item to be returned.

Return Shipping Timeframe

Approved returns must be shipped within 14 calendar days after return authorization.

Exchanges

Exchange requests must be made within 14 calendar days after delivery.

Exchanges are subject to product availability.

If the replacement item has a higher value, the price difference must be paid.

If the replacement item has a lower value, the difference will be refunded.

To request an exchange, please contact contact@braveni.com.

Refunds

Once the returned item is received and inspected, you will be notified by e-mail.

Approved refunds are issued to the original payment method.

Refunds are processed within 15 business days after approval. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund after the expected processing time:

- Check your bank account again
- Contact your credit card company
- Contact your bank regarding processing times

If the issue persists, please contact us at contact@braveni.com.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Braveni is not responsible for failed deliveries caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at contact@braveni.com.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at contact@braveni.com and include photos or videos of the issue.

After reviewing the issue, we will arrange a replacement or refund at no additional cost to you.

Lost or Undelivered Packages

If your package is lost in transit or does not arrive within a reasonable timeframe beyond the estimated delivery window, please contact us at contact@braveni.com.

Once the issue is confirmed with the carrier or logistics partner, we will offer either a replacement or a full refund, at no additional cost to you.

Contact Information

If you have any questions or concerns about returns, exchanges, or refunds, please contact us:

Business name: Braveni

Business registration country: Brazil

Customer support:
E-mail: contact@braveni.com
Phone: +1 (646) 980-3722

Postal address for business correspondence:
1065 SW 8th St #2402
Miami, FL 33130
United States

Please note: Braveni is an online retail store. Our business registration country is Brazil. The address above is our postal address for business correspondence. Customer support is provided online through e-mail and our contact channels.

E-mail: contact@braveni.com

Phone: +1 (646) 980-3722

Customer Support Hours

Monday to Friday:
9:00 AM – 6:00 PM (EST – Eastern Standard Time)

Messages sent outside business hours will be answered on the next business day.